In deciding whether to authorize changes, the change manager is assisted by the change advisory board (CAB), which comprises experts in IT technology, finance, and the business. Standard changes are pre-approved, meaning that they do not have to be reviewed by change management and are typically treated as service requests by the service desk. A standard change is a special case of a change model and applies to routine changes involving little risk. This streamlines the process and reduces the risk of change. The change manager can develop a change model to standardize the procedure for implementing a specific type of change. It is extremely rare that a proposed change is not similar to changes made in the past. There are two important tools for accomplishing this: The change manager must always be aware of opportunities to make the change management process more efficient. By ensuring that the configuration management system is updated to reflect the effect of any changes.By requiring that all changes are thoroughly tested and that each deployment includes a back-out plan to restore the state of the environment in the event that the deployment fails.By prioritizing changes so that limited resources are allocated to those changes that produce the greatest benefit based on the business need.By assuring that all proposed changes are evaluated for their benefits and risks, and that all impacts are considered.The objective of change management is to enable IT service management to meet both expectations-to enable rapid change while minimizing the possibility of disruption to services.Īlthough change management is a process in the Service Transition phase of the lifecycle, the decision about whether to approve a proposed change is sometimes a strategic one, and therefore it is expected that the change management process will work closely with the portfolio management process as necessary.Ĭhange management applies a formal process to accomplish change and therefore is sometimes thought of as making change more difficult by adding “red tape.” But a properly implemented change management process can enable a greater volume of useful change than would be possible without it. The services should be able to change rapidly to meet evolving business requirements.
The services should be stable, reliable, and predictable.Businesses have two main expectations of the services provided by IT: ITIL change management is a process designed to understand and minimize risks while making IT changes.
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Some of these policies and process may be borrowed from other best practice frameworks or regulations.įree Download › What is ITIL change management?
This is specifically true for the IT change management process. Many companies augment ITIL best practices with their own policies and processes, which reflect their own interpretation of the ITIL framework.
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Note that ITIL is not very prescriptive when it comes to how to implement IT processes. To stay competitive and avoid the stress of implementing changes without direction, it’s important to understand these guidelines. The Information Technology Infrastructure Library (ITIL) provides a set of best practices for change management that makes it easier for IT professionals to roll out and prioritize changes efficiently, without negatively impacting customers or agreed-upon service levels. As the Digital Age transforms many industries, the rate of change is ever-increasing and difficult for IT to manage if ill prepared. Finally, IT needs to roll out new solutions to meet business demands. Old technologies need to be replaced, while existing solutions require upgrades to address more demanding regulations. Use the right-hand menu to navigate.) ITIL change management 101Įvery IT landscape must change over time. (This article is part of our ITIL v3 Guide.